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Understand Our Policies

Radona Inc Terms of Service

At Radona Inc, we value transparency and trust. Our Terms of Service outline the rights and responsibilities you have when using our trucking services. Please review the sections below to ensure a clear understanding of our policies.

Working with Radona Inc has been seamless. Their clear policies and commitment to service excellence are unmatched.

Adam Mackenzie
Logistics Manager
Service Commitment
Our commitment to timely and safe deliveries is documented in our service terms.
Contractual Clarity
We ensure all agreements are clear and concise, protecting both parties.
Safety and Compliance
Adhering to industry regulations to guarantee safety and compliance.
In the right area, tell Kimmy what kind of section you want to add, like "I'd like to add a product introduction here."
In the right area, tell Kimmy what kind of section you want to add, like "I'd like to add a product introduction here."

Definitions

  • Radona Inc.: ‘Radona Inc,’ ‘Radona,’ ‘we,’ ‘us,’ or ‘our’ refers to Radona Inc., which is fully licensed and bonded, meeting all necessary requirements mandated by the USDOT (MC 1225460) and fully compliant with the Federal Motor Carrier Safety Administration (FMCSA).

  • Carrier: Radona Inc. and any of its agents, employees, or subcontractors involved in the transport of the load(s).

  • Shipper: The individual or entity placing the order for the transportation of the load(s). The Shipper is also the customer in this Agreement.

In the right area, tell Kimmy what kind of section you want to add, like "I'd like to add a product introduction here."
In the right area, tell Kimmy what kind of section you want to add, like "I'd like to add a product introduction here."

Shipper Responsibilities

  • Accurate Information: The Shipper must provide accurate pickup and drop-off locations.

  • Load Securement:     The Shipper is responsible for loading the freigh(s) for shipping, including securing loose parts with load locks or straps, and ensuring the load is secured properly. All personal belongings should be removed unless prior arrangements are made.

  • Inspection:     The Shipper and Consignee must perform a thorough inspection of the load(s) before and after delivery and carefully review the Bill of Lading before signing.

    Compliance:     The Shipper warrants compliance with all applicable laws, rules, and regulations.

  • Cleaning: The Shipper is responsible for cleaning the interior of the trailer(s) if left any debris inside the trailer while loading. Skipping this step may impact the initial inspection and could nullify any future damage claims.

In the right area, tell Kimmy what kind of section you want to add, like "I'd like to add a product introduction here."
In the right area, tell Kimmy what kind of section you want to add, like "I'd like to add a product introduction here."

Online quotes and booking

Estimate: The accuracy of the estimate depends on the information provided by the Shipper and is valid for 30 days. A representative will contact the Shipper to confirm details.

  • Agreement: Actual services and terms will be determined in a separate written agreement.

In the right area, tell Kimmy what kind of section you want to add, like "I'd like to add a product introduction here."

  • PAYMENT TERMS

  • Payment for transport is due at or prior to delivery without exceptions, unless other arrangements are made beforehand.

  • RIGHT TO REJECT ORDERS

  • Radona Inc. reserves the right to reject or cancel any order at any time for if there is a for cancellation reason without recourse.

  • INITIAL INSPECTION AT PICKUP

  • At the time of pickup, the Shipper and Carrier will both carefully inspect the load for pre-existing damage and count, which will be recorded on the Bill of Lading, either by paper or electronic device. Both the Carrier and the Shipper will sign and receive a copy of the Bill of Lading.

  • INSPECTION AT DELIVERY

  • Upon delivery, the Consignee and the Carrier will inspect the load for any damage and load count incurred during transit. They will acknowledge the load’s condition, and the Consignee will sign and receive a final copy of the Bill of Lading. Any damage must be noted on the Bill of Lading at the time of delivery.

  • CLAIMS PROCESS

  • Damage Claims: Claims for damage must be made in writing within 24 hours of delivery via email to radonainc.dispatcher@gmail.com. Any damage must be noted on the Bill of Lading at the time of delivery. Claims for hidden damage (damage not visible without lifting the vehicle) must be made within 48 hours of delivery. The burden of proof for hidden damage lies with the party making the claim, who must show that the damage did not exist prior to the Carrier’s receipt of the load. Hidden damage must be documented, and photo evidence of the vehicle’s condition must be provided. Pictures and two estimates for repair should be sent as soon as possible. All claims may be subject to a deductible and will be settled at actual cost. Claims for damages will only be honored if noted at the time of delivery.

  • Total Losses: The Carrier’s liability for a total loss is limited to verifiable expenses, including freight charges. The Carrier is not responsible for any lost profit or diminished value.

  • LIMITATIONS OF LIABILITY

  • Radona Inc. is not liable for: 
  • - Damage caused by leaking fluids, battery acids, cooling systems, antifreeze solution, industrial fallout, or damage caused by acts of God, hail, or storm damage, or other force majeure events.
    - Damage which is undetectable at the time due to the load’s condition or weather conditions.
    - Damage not caused by the driver.

  • INSURANCE AND PRIMARY RESPONSIBILITY

  • The customer agrees that their load is insured and that their insurance has primary responsibility.

  • LEGAL VENUE

  • This agreement and any legal proceedings arising from it will be governed by the laws of the State of Iowa, unless federal law applies. Other venues are waived.

  • AMENDMENTS TO TERMS

  • Radona Inc. reserves the right to amend these terms at any time. Any amendments will be effective immediately upon being posted on our website or otherwise communicated to the Shipper. All policies and procedures are subject to change with the approval of the Radona Inc. Management team

  • HOURS OF OPERATION

  • Customer representatives are available 24/7.

Connect with Radona Inc

Our team is here to assist you with all your trucking needs.

  • Office Hours

    24/7

  • Our Address

    8450 Hickman Road, Suite 3, Clive, IA 50325

  • Contact Us

    +1-563-293-2772

  • Email Us

    radonainc.dispatcher@gmail.com

© 2025 Radona Inc. All rights reserved.